- Ensure your current number is active for the transfer to be successful (i.e not terminated)
- The number being transferred must be in the same account holder’s details you are entering for activation/signup (e.g. date of birth, account number)
- When prompted to enter in your existing mobile number and details to transfer:
- If you are transferring a Prepaid number, your date of birth will need to match what you entered at sign-up with Everyday Mobile from Woolworths against your date of birth with your existing service provider.
- If you are transferring a Postpaid number, you will need your Account Reference number from your existing service provider.
- If you choose a new Everyday Mobile from Woolworths number as part of the sign-up process, you cannot transfer an existing mobile number from another service provider to replace it.
Once you receive your SIM and activate it with us, the transfer process typically occurs within 4 hours of this request (provided the information entered is correct). Please note that the transfer process can take up to 48 hours as the process is dependent on your existing service provider releasing the number to Everyday Mobile from Woolworths. An exception to this is if you're transferring (porting) your number outside the Standard Hours of Operation, which are:
Mon to Fri: 8am - 8pm AEST
Saturdays: 10am - 6pm AEST
National Public Holidays: Closed (Ports are not processed on these days)
Once the number transfer has been completed you will receive an email regarding the status of the request. Your service will remain active with your existing provider until the transfer is complete. If you have your Everyday Mobile from Woolworths SIM card already inserted, you may need to switch your device OFF and ON again for the service to activate.
If your existing service is inactive before the porting completes, your previous Service provider is experiencing some delays and will be able to help you with more information regarding this.
No, we will only attempt to transfer your number from your existing service provider once you have received and activated the SIM card from Everyday Mobile from Woolworths.
Steps to resubmit your request:
Step 1
Log into your account on the Everyday Mobile from Woolworths App. If this is your first Service with Everyday Mobile from Woolworths, then simply enter the number you want to transfer and the password you have set up.
Step 2
Tap on the mobile number in red to resubmit the transfer request.
Step 3
If you entered the wrong number, simply amend the number in 'Existing phone number’
Step 4
Find and tap on the current service provider your mobile number is currently with.
Step 5
If your existing service is Prepaid, tap ‘Submit’
Step 6
If your existing service is Postpaid, tick the box. Tap and enter your Account Reference Number then tap ‘Submit’
Step 7
If successful you will see 'your request has been submitted successfully. Tap ‘Done’
| Rejection Reason | What does it mean? | What do you need to do? |
|---|---|---|
|
MSN not associated with Account/Reference Number |
The account reference number you entered doesn't match
the account number in your current provider's
system |
Confirm if the Number you are transferring is Prepaid or Postpaid. If Postpaid, check to ensure your account number is entered correctly and try again. If Prepaid, the DOB must match the account from the provider you are leaving. |
|
MSN not associated with Date of Birth |
The date of birth you entered doesn't match the date of birth in your current provider's system. Is the number you are trying to transfer in your name with your current provider? |
Check that the mobile number you are trying to transfer is in your name and has your date of birth with your current service provider. If the number isn't in your name, you'll need to complete a change of ownership with your current provider before trying to transfer the number to Everyday Mobile from Woolworths. If the number is in your name, but your DOB is incorrect with your current provider, you'll need to ask them to correct your DOB in their system before trying to transfer the number to us |
|
Account/Reference Number or Date of Birth not held |
The details you submitted do not match the details in your current providers system Normally this means you are trying to transfer a Postpaid service but haven't entered your account number; or that you're trying to transfer a Prepaid service but entered an account number instead of your date of birth |
Firstly, you'll need to confirm with your current provider if your existing service is Prepaid (you pay in advance) or Postpaid (you receive a monthly bill) If your number is Prepaid, you'll need to enter your mobile number and DOB for the number transfer to be successful. If your number is Postpaid, you'll need to enter your account number for your existing provider Do not enter both a DOB and Account Number as this will fail. |
|
MSN not Issued |
The mobile number you have entered is incorrect or doesn't exist |
Ensure the mobile number provided is correct. If you entered the number incorrectly you'll need to contact us via the Chat Now button on our website |
| MSN not held | The mobile number you entered may not be active | Ensure the mobile number provided is correct and is active with your current service provider |
| Port in progress | There is already another request to transfer your number in progress | Contact your current service provider to cancel any porting requests currently in progress. Once you've confirmed all existing requests have been cancelled, you can resubmit a new request. |
| MSN not allocated to a Mobile Carrier | The mobile number you entered is not associated to any service provider | Ensure the mobile number provided is correct and is active with your current service provider |
| Invalid CA Authorisation Date | The authorisation period for your number transfer has expired. This happens when it's been> 30 days before you updated the incorrect information originally entered; or you've pre-ordered a phone with us and its been 30 days since you originally signed up | You'll need to contact us via the Chat Now button on our website so that we can resubmit your number transfer request. |
If your request to transfer your Prepaid mobile number to Everyday Mobile from Woolworths was rejected and you would like to activate the service again with the correct details, you can easily reset your SIM using My Account or the Mobile App. Download the latest version of our App at Google Play or the App Store. You can choose to pick a new mobile number or activate your existing number with the right information (if the incorrect information was entered in your original porting request).
Simply follow these steps:
Step 1
Tap on the number shown in Red which represents a port rejection.
Step 2
Accept the T&Cs to continue resetting your SIM card
Step 3
Your SIM card has been reset and you should receive the following message: "Your SIM card has been reset successfully. Please visit https://mobile.everyday.com.au/activate to sign up again."
Our plans
