Woolworths Limited is committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.
Our respect for our customers right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.
This Privacy Policy sets out:
- Matters of which you should be aware regarding information we may collect about you
- Our policies on the management of personal information, and
Generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information
So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details are in-store competitions, to seek your feedback on the Everyday Rewards Program or to seek your participation (on a purely voluntary basis) in advertising campaigns, launches, customer testimonials, product tastings and focus groups. Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so.
Woolworths takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.
The personal information that we ask for is generally used to provide goods or services to you. For example, we need your contact details to provide you with special offers relevant to you and in the case of a competition, so that we can contact you if you win. We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details. Where possible, we try to ensure that our disclosure of information to other organisations (for example market researchers, and others with whom we have commercial arrangements) is in a way which does not personally identify individuals.
We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law). If you wish to access your personal information please write to us at Privacy Officer, Woolworths Limited, 1 Woolworths Way, Bella Vista NSW 2153 or email us at privacy@woolworths.com.au. Of course, before we provide you with access to your personal information we will require some proof of identity. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part. If you need to update your information (eg. if you change your address), please contact the relevant part of the Woolworths group to which you supplied that information so we can make the change.
More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at
www.privacy.gov.au
This is a privacy disclosure statement regarding your personal information related to Everyday Money and Everyday Rewards products and services. The following is to help you understand expressions used in this statement:
Everyday Money Provider means Woolworths, HSBC, AIA, ANZ and any other supplier of Everyday Money Products.
Everyday Money Products means products and services supplied under or by reference to the Everyday Money trade mark.
Everyday Rewards Provider means Woolworths, HSBC, AIA, Qantas and any other supplier of Everyday Rewards Products.
Everyday Rewards Products means products and services supplied under or by reference to the Everyday Rewards trade mark.
Personal Information means Personal Information collected from or about you related to Everyday Money Products or Everyday Rewards Products, for example as a result of your application for an Everyday Money Product or an Everyday Rewards Product.
Woolworths means Woolworths Limited ABN 88 000 014 675 and its related bodies corporate.
HSBC means HSBC Bank Australia Limited ABN 48 006 434 162 and its related bodies corporate.
AIA means AIA Australia Limited ABN 79 004 837 861 and its related bodies corporate.
ANZ means Australia and New Zealand Banking Group Limited ACN 005 357 522 AFSL 234527.
QANTAS means Qantas Airways Limited ABN 16 009 661 901.
This statement concerns Personal Information. Application forms for Everyday Money Products and Everyday Rewards Products may contain terms and conditions regarding your Personal Information. Because those terms and conditions provide for certain consents, if you agree to them they will impact on how Everyday Money Providers and Everyday Rewards Providers use and disclose your Personal Information. You can view the application form terms and conditions on-line at everydaymoney.com.au and everydayrewards.com.au or obtain a copy of the application form by contacting our Call Centre on 1300 10 1234 or by writing to our Privacy Officer at the address set out below. This statement should be read with the terms and conditions on those application forms.
Everyday Money Providers and Everyday Rewards Providers may collect Personal Information from or about you which is not related to Everyday Money Products or Everyday Rewards Products. For example, you may be a client of HSBC's financial planning services, a Woolworth’s lay-by customer or you may have a bank account with ANZ and for those relationships HSBC, Woolworths or ANZ collects Personal Information from you. This statement does not relate to that other information. For privacy information about that other Personal Information, see the relevant provider’s privacy information at its website (for example at www.woolworths.com.au; www.hsbc.com.au; www.anz.com.au; www.aia.com.au, www.qantas.com) or by contacting the provider directly.
Australian privacy law requires Everyday Money Providers and Everyday Rewards Providers to be open about their general practices relating to the management of Personal Information. They must let people know, generally, what sort of information they hold, for what purposes and how they collect, hold, use and disclose that information. Everyday Money Providers’ and Everyday Rewards Providers' privacy policies are at the websites referred to above (for example www.woolworths.com.au; www.hsbc.com.au; www.aia.com.au; www.anz.com.au, www.qantas.com) or by contacting the provider directly.
The organisation that collects Personal Information from you will be one of the Everyday Money Providers and Everyday Rewards Providers depending on the Everyday Money Product and Everyday Rewards Product. For more information please read the terms and conditions on the relevant application form. For example, the Personal Information in relation to the Everyday Money credit card is collected by HSBC, the supplier of the Everyday Money Product. Woolworths might also be involved in the collection of some Personal Information from you relevant to the Everyday Money Product. For example, the Personal Information in relation to Everyday Money prepaid cards is collected by Woolworths and may be shared with ANZ.
You can contact an Everyday Money or Everyday Rewards Provider at the following:
The Privacy Officer,
Woolworths
GPO Box 4535
Sydney NSW 2001
Phone: 1300 10 1234
Yes. You can access most Personal Information collected about you by an Everyday Money Provider or Everyday Rewards Provider. To do this, contact the Privacy Officer at the details shown above. A fee might be payable for that access.
Your Personal Information can be used and disclosed by an Everyday Money Provider and an Everyday Rewards Provider and their contractors:
• to assess and process applications for an Everyday Money Product or Everyday Rewards Product;
• for any purpose related to the provision of Everyday Money Products or Everyday Rewards Products to you and to carry out any associated payments, administration and account services;
• to assess any application you make for a product or service other than an Everyday Money Product or Everyday Rewards Product;
• to promote, facilitate and manage the provision of any Everyday Money Products or Everyday Rewards Products to you;
• to maintain, administer and update any other product or service an Everyday Money Provider or Everyday Rewards Provider provides to you;
• to link any other product or service, such as your Everyday Rewards card, to your Everyday Money Product or Everyday Rewards Product;
• for planning, product development and research purposes and to seek your feedback on the products and services offered by Everyday Money Providers or Everyday Rewards Providers;
• to identify and develop products or services that may interest you and to market them to you (unless you ask the Everyday Money Provider or Everyday Rewards Provider not to do this);
• to analyse transaction details and transaction history to build peer/individual group profiling to enable an Everyday Money Provider or Everyday Rewards Provider to compare your account and shopping behaviour with your peer groups;
• to detect fraud or money laundering activities or terrorist finance activities and comply with other legislative requirements;
• to facilitate any transactions entered into between you and an Everyday Money Provider or Everyday Rewards Provider or any transactions entered into or performed by an Everyday Money Provider or Everyday Rewards Provider at your or any Authorised Signatory’s request and for or on your or any Authorised Signatory’s behalf. An Authorised Signatory is any additional signatory or beneficiary nominated by you for an Everyday Money Product or Everyday Rewards Product.
Everyday Money Providers and Everyday Rewards Providers usually disclose the type of information comprising Personal Information to the following:
• another Everyday Money Provider or Everyday Rewards Provider;
• service providers engaged to do something on their behalf;
• any person to whom disclosure is necessary to execute your instructions;
• any person through whom you have applied, or by whom you are introduced to an Everyday Money Provider or Everyday Rewards Provider;
• any additional signatory or beneficiary nominated by you for an Everyday Money Product or Everyday Rewards Product;
• any financial institutions to facilitate your transactions involving Everyday Money Products or Everyday Rewards Products (including via ATMs, internet banking and BPAY);
• any payment systems operators and participants in the payment system;
• in respect of credit information credit reporting agencies; any third party (such as your employer/accountant) to check that information given is correct; another credit provider from which they may seek information, from whom you may seek credit, or to whom they may assign your Everyday Money Products or Everyday Rewards Products;
• debt collection agencies;
• any insurer, insurance broker or agent from whom or through whom any insurance policy is taken out, or to be taken out, in connection with any Everyday Money Product or Everyday Rewards Product;
• where they decide to sell or merge any aspect of their business, any person considering purchasing or who purchases, funds or manages that business or an interest in your Everyday Money Products and Everyday Rewards Products and their advisers;
• regulators and law enforcement agencies such as under court orders, taxation, social security or anti-money laundering and terrorist financing laws or statutory notices and others in respect of whom you have given your consent.
• Personal Information may be stored or processed overseas. Whether it is used, stored or processed in Australia or elsewhere in the world, the Personal Information will be protected by strict confidentiality and security, to which all Recipients and their staff are subject, and will only be used in accordance with and for the purposes set out in this document unless otherwise required or allowed.
You may decide not to provide an Everyday Money Provider or Everyday Rewards Provider with any Personal Information. If you decide to apply for an Everyday Money Product or Everyday Rewards Product, some of the Personal Information for which you will be asked is permitted or required by law in order for the Everyday Money Provider or Everyday Rewards Provider to process the application. Examples of relevant laws are financial transaction reporting, anti-money laundering, taxation, finance, credit and insurance laws. If you would like more information about this aspect, you may direct your query to the Privacy Officer whose details are given above.
You are not required to provide Personal Information in relation to all Everyday Money Products and Everyday Rewards Products. For example, you can purchase the Everyday Money Prepaid MasterCard without making an application.
However, if an application is required to obtain a particular Everyday Money Product or Everyday Rewards Product, the main consequence of not providing your Personal Information is that your application will not be accepted.