Pick up a new card at any participating Woolworths supermarket, BIG W, Dick Smith or BWS store.
1. General FAQs
2. How do I register my Everyday Rewards card?
Customers can register online at everydayrewards.com.au or call the Everyday Rewards call centre on 1300 10 1234.
1. General FAQs
3. My registered Everyday Rewards card is lost/stolen/damaged, how do I get a new one?
On the Everyday Rewards website home page and click on ‘need a replacement card?’ and complete the fields to have a new card sent to you.
1. General FAQs
4. How do I know my card has been swiped?
Your Everyday Rewards card number will appear at the bottom of your receipt.
1. General FAQs
5. Where can I access the Terms & Conditions?
Visit everydayrewards.com.au and click on the ‘Terms of use’ link at the bottom of the website homepage.
1. General FAQs
6. How do I update my details?
Login to your Everyday Rewards account at everydayrewards.com.au and click on the 'My Profile' tab.
1. General FAQs
7. Can I use my card when I shop online?
Yes, simply enter your Everyday Rewards card number during the checkout process when you are placing an order at the Woolworths, BIG W or Dick Smith online store.
1. General FAQs
8. Why don’t you have Everyday Rewards in Tasmania?
The Woolworths Everyday Rewards program doesn’t operate in Tasmania as an alternative loyalty program is operating; The Frequent Shopper Club. We regularly review our programs and assess whether our products meet the needs of our customers and we will continue to monitor feedback regarding the Frequent Shopper Club and the Everyday Rewards program in Tasmania.
1. General FAQs
9. What do I do if in the future I decide I no longer want to be a member of the Everyday Rewards program but still wish to use my card to store and redeem fuel saving vouchers?
You can deregister your Everyday Rewards card by calling our Customer Service on 1300 10 1234.
Note: After you deregister you will not be able to enjoy the member only benefits including the ability to view where you have accrued and redeemed your fuel saving vouchers, receive special offers and earn Qantas Frequent Flyer points with your Everyday Rewards card. Also, if you lose your card after you deregister, any fuel saving vouchers loaded on your card will not be able to be replaced.
1. General FAQs
10. I wish to unsubscribe from receiving Everyday Rewards emails?
Log into your online account at everydayrewards.com.au and select the ‘My profile’ tab, and then choose ‘Manage my subscriptions’ and then ‘Everyday Rewards Preferences’. You can then select the boxes to indicate the communication methods that suit you. You can also click on the unsubscribe link in the bottom of an email sent to you from Everyday Rewards. By unsubscribing you could miss out on important information such as program updates, special offers and discounts.
1. General FAQs
11. What do I need to do for the chance to win prizes?
The chance to win prizes may be offered from time to time. Simply present your registered card when you shop at a participating store.
2. Fuel Saving Offers FAQs
1. Where can I use my card to get a fuel saving voucher?
A fuel saving voucher will be loaded on your card when you spend over $30 at participating Woolworths supermarkets.
2. Fuel Saving Offers FAQs
2. Do I get fuel vouchers at Dick Smith, BIG W or BWS?
Fuel saving offers can only be earned at Woolworths supermarkets.
2. Fuel Saving Offers FAQs
3. Can I break my shopping into $30 lots to get more 4c vouchers?
As stated in our Terms and Conditions, customers cannot break their purchases into multiples of any denomination.
2. Fuel Saving Offers FAQs
4. I forgot to swipe my card so I have a fuel saving voucher on the paper docket. Can this be transferred to my card?
No. Use the paper fuel saving voucher the next time you fill up and be sure to swipe your Everyday Rewards card every time you shop in the future so that your fuel saving vouchers are stored on your card.
2. Fuel Saving Offers FAQs
5. If my Everyday Rewards card and Everyday Money credit cards are linked and I pay with my Everyday Money card, will I get the 4c per litre fuel saving voucher automatically, or do I still need to present my Everyday Rewards card?
If your Everyday Rewards card is linked with your Everyday Money credit card this allows you to redeem your fuel saving voucher when you use the e-pump facilities available at participating CALTEX WOOLWORTHS co-branded outlets. When shopping at Woolworths supermarkets, your Everyday Rewards card must be swiped, along with your Everyday Money credit card when paying, in order to accrue a 4c per litre fuel saving voucher.
2. Fuel Saving Offers FAQs
6. How do I check how many fuel saving vouchers I have?
Log into your online account at everydayrewards.com.au or through the Woolworths app. You will be able to view your available fuel saving vouchers.
2. Fuel Saving Offers FAQs
7. What do I do if I believe there is a mistake with the fuel saving vouchers on my Everyday Rewards card?
You can check your accrued or redeemed fuel savings voucher on your account by logging in to everydayrewards.com.au or by calling the Customer Service centre on 1300 10 1234
2. Fuel Saving Offers FAQs
8. What if I use e-pump, will I get be able to redeem my fuel savings voucher?
Yes. If you have an available fuel saving voucher and your Everyday Rewards card is linked to your Everyday Money credit card you will be able to redeem your fuel saving voucher when you fill up.
2. Fuel Saving Offers FAQs
9. When my fuel saving voucher is loaded, do I have to use it straight away?
Once your account has been credited with your fuel saving voucher, it will be valid for a period of 28 days and you will have the opportunity to redeem the offer any time within the validity period.
2. Fuel Saving Offers FAQs
10. I have multiple fuel vouchers on my card, which one will get redeemed next?
The Everyday Rewards card automatically redeems the highest value fuel saving voucher first then the oldest fuel saving voucher. This ensures that you receive the benefit of the maximum fuel saving first but may result in an earlier fuel voucher expiring.
2. Fuel Saving Offers FAQs
11. Can I change the order in which I use my fuel saving vouchers?
No, the order of fuel vouchers is automatic. The system automatically redeems the highest value fuel voucher first then the oldest fuel voucher. This ensures that you receive the benefit of the maximum fuel saving first but may result in an earlier voucher expiring.
2. Fuel Saving Offers FAQs
12. Can I transfer my fuel savings voucher to someone else?
You can share fuel saving vouchers by linking a registered Everyday Rewards card to other registered Everyday Rewards cards.
2. Fuel Saving Offers FAQs
13. Can I use my fuel saving vouchers when I purchase LPG?
Some participating fuel outlets do offer discounts for LPG purchases. To find out which ones visit the Woolworths petrol website, woolworthspetrol.com.au
2. Fuel Saving Offers FAQs
14. Can I use one fuel saving voucher to refill two separate tanks?
There is a limit of one fuel saving voucher can be redeemed per vehicle for a fuel purchase of up to 150 litres. For the full terms of use please visit woolworthspetrol.com.au
2. Fuel Saving Offers FAQs
15. Do my fuel saving vouchers expire?
Yes, just like the paper fuel saving dockets, your fuel saving vouchers will expire 28 days after the date of issue.
2. Fuel Saving Offers FAQs
16. Can I suspend my fuel saving vouchers if I go on holidays?
No, fuel saving vouchers are subject to expiry (28 days) and cannot be suspended.
2. Fuel Saving Offers FAQs
17. Can I use my fuel saving voucher on the expiry date shown?
You can redeem your fuel saving vouchers up until 11:59pm of the day indicated on your account.
2. Fuel Saving Offers FAQs
18. Are there any products that are excluded from earning fuel saving vouchers?
You cannot earn fuel saving vouchers on smoking/tobacco products and gift cards.
3. Qantas Frequent Flyer Points FAQs
1. What do I have to do to start earning Qantas Frequent Flyer points with my Everyday Rewards card?
You must link your registered Everyday Rewards card with your Qantas Frequent Flyer account. If you do not have a Qantas Frequent Flyer account, you can register online at everydayrewards.com.au/easylink and save the usual $82.50 joining fee.
3. Qantas Frequent Flyer Points FAQs
2. I am already a registered Everyday Rewards member, how do I start earning Qantas Frequent Flyer points?
You will need to link you registered Everyday Rewards account to your Qantas Frequent Flyer membership. You can link your existing Qantas membership or simply join Qantas Frequent Flyer at everydayrewards.com.au/easylink. If you are not already a Qantas Frequent Flyer member, we will waive the usual $82.50 joining fee.
3. Qantas Frequent Flyer Points FAQs
3. I forgot to swipe my Everyday Rewards card when I made my purchase. Can I still receive Qantas Frequent Flyer points?
Points cannot be credited after the transaction is completed. You must present your Everyday Rewards card at the time of purchase to obtain your benefits, including your Qantas Frequent Flyer points.
3. Qantas Frequent Flyer Points FAQs
4. Do Qantas Frequent Flyer points expire like the fuel saving vouchers?
Points don't expire as long as you keep your Qantas Frequent Flyer account active by earning or redeeming points at least once every 18 months.
3. Qantas Frequent Flyer Points FAQs
5. Do I earn points when my partner or family member presents an Everyday Rewards cards that is linked to mine?
Linking your Everyday Rewards card to other Everyday Rewards cards allows you to share fuel saving offers. This does not allow Qantas Frequent Flyer points to be shared. The points that you earn with your Everyday Rewards card can only be transferred to the Qantas Frequent Flyer membership that is in your name.
3. Qantas Frequent Flyer Points FAQs
6. Can I link multiple Everyday Rewards cards to a single Qantas Frequent Flyer account?
No, only one Qantas Frequent Flyer account can be linked to one Everyday Rewards card. The name on the Everyday Rewards card must match the name of the Qantas Frequent Flyer membership.
3. Qantas Frequent Flyer Points FAQs
7. How do I determine which Everyday Rewards card is linked to my Qantas Frequent Flyer account?
Simply login to your Everyday Rewards account to see which Everyday Rewards card number is linked to your Qantas Frequent Flyer membership.
3. Qantas Frequent Flyer Points FAQs
8. How can I unlink my Qantas Frequent Flyer membership from my Everyday Rewards card?
To unlink your Qantas Frequent Flyer membership, simply login to your account at everydayrewards.com.au, click on the ‘My Everyday Rewards’ tab, and then select ‘Link card’ from the menu. Then simply click on the ‘Unlink’ option next to your Qantas membership details, and your account will be unlinked.
Please note that by unlinking your Everyday Rewards and Qantas Frequent Flyer accounts, you will no longer be able to earn Qantas Frequent Flyer points using your Everyday Rewards card. Any Qantas Frequent Flyer points that you have earned will be transferred to your Qantas Frequent Flyer account within 14 days.
3. Qantas Frequent Flyer Points FAQs
9. If I split my spend over multiple transactions do I still earn Qantas Frequent Flyer points?
You will earn 1 point per $1 over $30* spent in one transaction in Woolworths supermarkets and BWS (excluding Tasmania), BIG W stores and 1 point per dollar over $50* spent in transaction at Dick Smith stores (excluding reseller stores).
3. Qantas Frequent Flyer Points FAQs
10. Can I earn points as well as a fuel saving voucher?
Yes, when you shop at a Woolworths supermarket and spend over $30 in one transaction you can earn points as well as fuel saving voucher.
For example, if you spend $50 in a single transaction at a Woolworths supermarket you will earn 20 Qantas Frequent Flyer points and a 4c fuel saving voucher will be loaded on your card.
3. Qantas Frequent Flyer Points FAQs
11. Can I earn points when I fill up at CALTEX WOOLWORTHS co-branded fuel outlets?
You can earn points at CALTEX WOOLWORTHS co-branded fuel outlets by choosing the way you redeem a fuel saving voucher. Instead of receiving a dollar saving off your fuel transaction you can earn 2 points per litre.
3. Qantas Frequent Flyer Points FAQs
12. If I choose to earn points when I fill up instead of receiving a dollar saving, do I still need to spend $30 to earn a fuel saving voucher?
Yes you still need to spend the qualifying amount a Woolworths supermarket and present your Everyday Rewards card to earn a fuel saving voucher.
3. Qantas Frequent Flyer Points FAQs
13. If I want to receive points when I fill up, can I make this choice when I am at the fuel outlet?
You need to make your choice by logging into your account at everydayrewards.com.au before you fill up.
3. Qantas Frequent Flyer Points FAQs
14. If I choose to earn points when I fill up, will this take affect for the next time I fill up?
Your choice will be updated instantly. So next time you redeem a fuel saving voucher at a CALTEX WOOLWORTHS co-branded fuel outlet you will receive points.
3. Qantas Frequent Flyer Points FAQs
15. How can I check if I have chosen to earn points when I fill up?
To check login to your account at everydayrewards.com.au and click on the Manage my fuel saving page.
3. Qantas Frequent Flyer Points FAQs
16. If I have other cards linked to mine to share fuel saving vouchers and I choose to earn points when I fill up will the other cards also earn points?
Each cardholder will receive the benefit that they have selected when they redeem a fuel saving voucher. If you have chosen to earn points you will receive points, if other cardholders have selected to receive fuel savings when they fill up they will receive a dollar saving.
3. Qantas Frequent Flyer Points FAQs
17. Can I swap a paper fuel saving voucher for points?
A fuel saving voucher must be loaded onto your Everyday Rewards card to allow you to earn points when you redeem the voucher.
3. Qantas Frequent Flyer Points FAQs
18. How many points will I earn, if I have chosen to earn points when I fill up, when I redeem a fuel saving voucher that is greater than 4 cents per litre?
To calculate the number of points you will earn on fuel saving vouchers greater than 4 cents per litre, simply divide the value by 2. Eg If you redeem a 10c per litre fuel saving voucher you will earn 5 Qantas Frequent Flyer points per litre.
3. Qantas Frequent Flyer Points FAQs
19. I earn Qantas Frequent Flyer Points with my existing Credit Card. Can I earn points on my Everyday Rewards card as well?
Yes, earning Qantas Frequent Flyer points with Everyday Rewards will not impact the points that you earn with your existing credit card. If you pay for your purchases with a credit or charge card that earns Qantas Frequent Flyer points you will earn points twice: once with Everyday Rewards and once with your credit or charge card.
3. Qantas Frequent Flyer Points FAQs
20. I have a Woolworths Everyday Rewards credit card, how many points will I earn?
For every dollar you spend on eligible transactions using your Woolworths Everyday Rewards Qantas credit card you will earn 1 Qantas Frequent Flyer point per dollar and when you present the barcode on the back of your Woolworths Everyday Rewards Qantas credit card you will earn an additional 1 point per dollar over $30 at Woolworths Supermarkets and BWS (excluding Tasmania) and BIG W stores, 1 point per dollar over $50 in Dick Smith stores (excluding reseller stores) and 1 point per dollar at Cellarmasters.
For Example: Spend $200 on groceries at Woolworths supermarkets (excluding Tasmania); present and scan the Everyday Rewards barcode on the back of your credit card to earn 170 points and pay with your credit card to earn another 200 points.
That adds up to 370 Qantas Frequent Flyer points.
3. Qantas Frequent Flyer Points FAQs
21. Where can I see how many points I earn with my Everyday Rewards card?
Simply login to your account at everydayrewards.com If you wish to view your total Qantas Frequent Flyer points balance log into your account at www.qantas.com.au
3. Qantas Frequent Flyer Points FAQs
22. What do I do if I believe there is a mistake in the number of points that I have earned with my Everyday Rewards card.
You can check each transaction where you have earned points by logging in to your account everydayrewards.com.au or by calling our customer service team on 1300 10 1234.
3. Qantas Frequent Flyer Points FAQs
23. Will I have to pay an annual fee if I join Qantas Frequent Flyer?
When registering for Qantas Frequent Flyer through Everyday Rewards, the one off $82.50 joining fee is waived. Currently there is no annual fee associated with the Qantas Frequent Flyer program. Any changes that are made in the future will be updated in the Terms and Conditions which are available at www.qantas.com.au
3. Qantas Frequent Flyer Points FAQs
24. I am not an existing Qantas Frequent Flyer member. Will it cost me anything to join?
You can join the Qantas Frequent Flyer program without paying the joining fee when you join through Everyday Rewards, saving you $82.50. Go to everydayrewards.com.au/easylink enter a few details and your Everyday Rewards card will be linked to Qantas Frequent Flyer and you will be ready to start to earn points.
3. Qantas Frequent Flyer Points FAQs
25. How do I get a Qantas Frequent Flyer membership card?
Qantas will then send you a welcome kit, which will include your Qantas Frequent Flyer membership card. This will arrive within 1 month of joining.
3. Qantas Frequent Flyer Points FAQs
26. Do you need to be over 18 to join Qantas Frequent Flyer or Everyday Rewards?
There are no age limitations when registering for Everyday Rewards or the Qantas Frequent Flyer program.
3. Qantas Frequent Flyer Points FAQs
27. Do I receive Qantas Frequent Flyer points if I purchase a WISH Gift Card?
You can not earn points when you purchase a WISH Gift Card. However, when paying for purchases using a WISH Gift Card you can earn points.
3. Qantas Frequent Flyer Points FAQs
28. What happens to the points that I earned if I return a product?
Once a product is returned any points earned for that product are debited from your account.
3. Qantas Frequent Flyer Points FAQs
29. Are there any products that are excluded from earning points?
You cannot earn points on smoking/tobacco products, gift cards, freight charges, BIG W optical, DVD Kiosk purchases, selected services and selected online purchases including BIG W Photo and BIG W Movie Rental.
3. Qantas Frequent Flyer Points FAQs
30. I have a Woolworths Everyday Money credit card, do I earn Qantas Frequent Flyer Points?
You do not earn Qantas Frequent Flyer points with your Everyday Money credit card.
3. Qantas Frequent Flyer Points FAQs
31. I put something on LAY-BY at BIG W, can I earn Qantas Frequent Flyer points?
You will receive your Qantas Frequent Flyer points after the final payment has been completed.
3. Qantas Frequent Flyer Points FAQs
32. Can I earn points for purchasing an extended warranty from Dick Smith or BIG W?
Customers can earn Qantas Frequent Flyer points when purchasing extended warranties for their products. Simply present your Everyday Rewards card during your transaction to earn points.
3. Qantas Frequent Flyer Points FAQs
33. I have purchased a product via finance (or a leasing agreement), will I still earn points?
When purchasing an item on finance at BIG W or Dick Smith, you can earn Qantas Frequent Flyer points. You must present your Everyday Rewards card at the first transaction.
3. Qantas Frequent Flyer Points FAQs
34. How do I register to automatically redeem my Qantas Frequent Flyer points for Woolworths Gift Cards?
Your points balance at the end of each quarter will determine the value of Gift Card that you will receive. The minimum points required to receive a Gift Card is 750 points.
$5 – 750 points;
$10 – 1500 points;
$15 – 2250 points; or
$20 – 3000 points
3. Qantas Frequent Flyer Points FAQs
36. When do points that I have earned with my Everyday Rewards card get transferred to my Qantas Frequent Flyer membership so I can redeem them?
Your points will be transferred within 21 days of the transaction.
3. Qantas Frequent Flyer Points FAQs
37. What can I redeem my points for?
You have the option to automatically redeem your points for Woolworths Gift Cards on a quarterly basis. There are also over 2000 products to choose from in the Qantas Frequent Flyer store www.awardstore.com.au including Gift Cards, Magazine subscriptions, Ipods and flights.
4. Exclusive Offers FAQs
1. When do I get the fuel saving voucher for the promotion that I participated in?
If you have received an exclusive offer and qualified for your fuel saving voucher, your fuel saving voucher will be credited to your Everyday Rewards account up to 7 days after the advertised offer end date. Please refer to the email for the full terms of the offer.
4. Exclusive Offers FAQs
2. When do I get the bonus points for the promotion that I participated in?
If you have received an exclusive offer and are eligible for the bonus points, your bonus points will be credited to your Everyday Rewards account up to 7 days after the advertised offer end date. Please refer to the email for the full terms of the offer.
4. Exclusive Offers FAQs
3. Can I take up this offer more than once?
The email you received will indicate if the offer can be taken up once or multiple times during the offer period.
4. Exclusive Offers FAQs
4. My relative/friend received an offer, why didn’t I?
Selected Everyday Rewards customers are chosen to receive exclusive offers which are relevant to them. When offers which are relevant to you become available we will send them to you. Please make sure your contact details are up to date so you can successfully receive these offers.
4. Exclusive Offers FAQs
5. Can the offer that I received by redeemed by another Everyday Rewards member?
This is an offer that has been selected just for you. The Everyday Rewards card used in the transaction must be the card designated in the email.
4. Exclusive Offers FAQs
6. Your emails go to my junk box?
In order for our emails to go directly to your inbox you need to add our email address to your safe sender list.
4. Exclusive Offers FAQs
7. How do I know if I’m a prize winner / get my prize etc?
The Terms and Conditions of the promotion will stipulate where the winners’ names will be published.
4. Exclusive Offers FAQs
8. I used my card at BIG W / Woolworths online and didn’t get my promotional voucher
Please check the email that you received as not all offers can be redeemed via the online stores.
4. Exclusive Offers FAQs
9. I deleted your email for the promotion, can you please resend it?
These offers can only be sent to customers once. If you have accidentally deleted your email offer please search in your "Deleted Items" folder, as all deleted items are moved there once deleted from your inbox. Your email should be located in this folder for you to view.
4. Exclusive Offers FAQs
10. I’m having problems when clicking to ‘Activate’ email offer. What can I do?
You may be experiencing problems when clicking the link to activate the offer due to your internet security settings. For assistance, we advise it is best to contact your internet provider. If accessing the site from a workplace, please contact your IT department.
4. Exclusive Offers FAQs
11. Why did you send me this offer?
Everyday Rewards sends customers offers which are relevant to them. From time to time Woolworths may send you an offer that they believe might interest you or be of benefit to you. For example, an offer for a new product or for a similar product to one you may have recently purchased. To change the way we contact you, simply login to your online account at everydayrewards.com.au Once logged in, select the ‘My Profile Tab’ then choose ‘Manage My Subscriptions' and then choose ‘Everyday Rewards Preferences’. You can then select the boxes to indicate the communication methods that suit you.
5. Registering FAQs
1. I was told my card is not registered – but I’ve been using if for months. What does this mean?
Your Everyday Rewards card is not yet registered for the Everyday Rewards program.
Your Everyday Rewards card has always been able to be used at participating Woolworths and Safeway supermarkets, and Caltex Woolworths/Safeway co-branded outlets, to store and redeem your fuel savings vouchers. Any qualifying purchases made to date have allowed you to earn fuel vouchers and redeem these at Caltex Woolworths/Safeway co-branded outlets for discounts on your fuel purchases. To register your Everyday Rewards card, visit www.everydayrewards.com.au and click on the ‘Register now’ link and follow the prompts (see section 2 on ‘how to register’) so you can start to earn Qantas Frequent Flyer Points.
5. Registering FAQs
2. Why do I need to put a residential address?
Once you have registered you will be sent your Everyday Rewards card in the mail and from time to time you will receive special offers in the mail.
5. Registering FAQs
3. Why do you require my phone number?
We require a phone number during registration to provide you with the best service we can, including sending you offers and information on products relevant to you. We do not give your personal information to any organisation outside of the Woolworths Group. For more information please visit our website everydayrewards.com.au and click on the ‘Customer Charter’ link under ‘My Everyday Rewards’ as well as the ‘Privacy Policy’ link found at the bottom of the page.
5. Registering FAQs
4. Why do you require my email address?
We require an email address to provide you with the best service we can, which includes sending you offers and information on products relevant to you. We do not give your personal information to any organisation outside of the Woolworths Group. For more information please visit our website everydayrewards.com.au and click on the ‘Customer Charter’ link under ‘My Everyday Rewards’ as well as the ‘Privacy Policy’ link found at the bottom of the page..
5. Registering FAQs
5. The site says the card number is invalid when I try to register it.
If ‘The Everyday Rewards card you have entered is invalid’ message appears on your screen during the registration process, it is due to the full card number not yet being completed in the field.
All 13 digits must be placed in the card number field to register correctly. Do not add spaces, as the system does not recognise this.
5. Registering FAQs
6. Where do I find my card number?
Your 13-digit card number is printed on the back of your Everyday Rewards card. It is printed under the barcode and begins with the numbers 9344.
5. Registering FAQs
7. What is my username?
When you initially log into your account you will be asked to create your own username. If you forget your username at any time you will have the option to click on the ‘Forgotten your username’ button, follow the prompts and you username will be supplied to you.
5. Registering FAQs
8. How do I change my password?
To change your password, simply login to your account at www.everydayrewards.com.au and click on the ‘My Profile’ tab. Then please select the ‘Change Password’ option.
5. Registering FAQs
9. I’ve forgotten my password, what should I do?
Click on the forgotten password link on the My Account login page and simply follow the steps.
5. Registering FAQs
10. My online account has been locked. What do I do?
Access to your account has been temporarily locked. This could be due to a number of unsuccessful login attempts and a password reset is recommended. To reset your password please call our Everyday Rewards call centre on 1300 10 1234.
5. Registering FAQs
11. Your website tells me my account has expired. Do I get a new one?
If the website shows your online account has expired, it may be due to your temporary password validity timeframe lapsing. In this instance, call our Everyday Rewards call centre on 1300 10 1234.
6. Linking FAQs
1. Can I get another card for my husband/wife/family member with the same number?
Each Everyday Rewards card has a unique number and can only be registered to one individual. You can register additional cards to your family members and link your cards to share fuel saving offers.
Linking your Everyday Rewards card to other Everyday Rewards cards allows you to share fuel saving offers only. This does not allow Qantas Frequent Flyer points to be shared between accounts. The points that you earn with your Everyday Rewards card can only be transferred to the Qantas Frequent Flyer membership that is in your name.
6. Linking FAQs
2. How can I unlink my card from another card?
You can unlink an additional card from the primary card by visiting www.everydayrewards.com.au. Simply log into your account and click on the 'Manage your rewards' tab to unlink your card. Any vouchers you have accrued will be available for redemption on your card.
6. Linking FAQs
3. If the primary cardholder deregisters what will happen to the other linked cardholders in the account?
All cards linked to the account will be unlinked. The current fuel savings voucher in the account will be credited back to the cardholder that accumulated them. If the secondary cardholders wish to continue to be linked to share the fuel savings voucher, they will need to relink their cards.
6. Linking FAQs
4. If a secondary cardholder deregisters what will happen to the other linked cardholders in the account?
The fuel savings voucher accumulated by the cardholder who deregisters will be credited back to that cardholder and will not be able to be redeemed by the remaining cardholders. The remaining linked cards will still be able to share any remaining fuel saving vouchers while they remain linked.
6. Linking FAQs
5. How many cards can I link together?
Customers may link a maximum of 5 accounts together to share fuel vouchers.
7. Auto Rewards FAQs
701. What is Auto Rewards?
You can now choose to redeem your Qantas Frequent Flyer points for a Woolworths Gift Card automatically. Every three months, if you have enough points, you will automatically receive a Woolworths Gift Card in the mail.
Your points will be totalled up four times a year on the 1st of November, February, May and August. If you have enough points, they will be redeemed and you’ll receive a Woolworths Gift Card in the mail within 30 days of these dates.
Any remaining points will count to your next Gift Card
7. Auto Rewards FAQs
702. What value Gift Card will I receive?
Gift cards are issued in in values of $5, $10, $15 and $20. Your points balance at the end of each quarter will determine the value of Gift Card that you will receive. The minimum points required to receive a Gift Card is 750 points.
7. Auto Rewards FAQs
703. Can I earn both Qantas Frequent Flyer points and fuel saving vouchers?
Yes you can. Earning points is an additional program benefit on top of the fuel saving vouchers you already earn at participating Woolworths supermarkets.
7. Auto Rewards FAQs
704. Where can I use my Woolworths Gift Card?
Woolworths Gift Cards can be used to purchase eligible goods from participating Woolworths supermarkets. Further details about the Woolworths Gift Card Terms and Conditions are available at everydaygiftcards.com.au
706. What is the relationship between Everyday Rewards and Qantas Frequent Flyer?
Everyday Rewards members can earn Qantas Frequent Flyer points when shopping at participating Woolworths Group stores. To earn Qantas Frequent Flyer points you must link to Qantas Frequent Flyer and present your Everyday Rewards card at the time of the purchase.
7. Auto Rewards FAQs
707. How does this work with my Qantas Frequent Flyer points? If I opt in to Auto Rewards will I forfeit my Qantas Frequent Flyer points?
By signing up to Auto Rewards a maximum of 3,000 Qantas Frequent Flyer points per quarter will be redeemed for your Gift Card – any remaining points will count towards your next Gift Card or can be used for over 3,000 items in the online Qantas Frequent Flyer store.
7. Auto Rewards FAQs
708. Do I need to be a Qantas Frequent Flyer Member to sign up for Auto Rewards?
Yes you need to be a Qantas Frequent Flyer Member. If you are not a Member already you can join at no charge (a saving of $82.50). Just visit everydayrewards.com.au/easylink
1. Can I transfer the balance from my other credit and store cards to my Woolworths Everyday Rewards Qantas credit card??
You can transfer balances from other non-HSBC or non-Woolworths credit or store cards to your Woolworths Everyday Rewards Qantas credit card up to your available credit limit. The minimum amount you can transfer is $500, and there is no limit to the number of transfers you can make.
To transfer your balance(s) when you apply, complete the Balance Transfer section of the Application Form and we will process the transfer(s) as part of your application. You should continue making payments to your other credit or store cards until you receive confirmation that the transfer has been completed.
To transfer your balance(s) after you have already applied, please complete a Balance Transfer Request Form and send it back to us. It will take up to 7 business days to process your transfer. You should continue making payments to your other credit or store cards until you receive confirmation that the transfer has been completed.
Balance transfer requests will be subject to the balance transfer rate current at the time. After this period, any balance outstanding from the balance you transfer will accrue interest at the Interest Rate for Cash Advances. For information on current rates please click here.
To gain the benefit of the 55 interest free days you must pay the total outstanding balance in full (including any balance transfer or other promotional amounts). There is no interest free period for cash advances or balance transfers.
1. Credit card features, interest rates & fees
2. Am I entitled to an interest-free period?
You are eligible for up to 55 days interest free on qualifying purchases. Please note that there are no interest free days on Cash Advances or Balance Transfers. A purchase in any statement period enjoys up to 55 days interest free only if the balance of the statement and the previous statement (including any balance transfer amount and cash advance amount) is paid in full by the due date. For more information please refer to the Woolworths Everyday Rewards Qantas credit card Conditions of Use.
1. Credit card features, interest rates & fees
3. Do I have to pay an annual fee?
Yes. An annual fee of $89 applies.
1. Credit card features, interest rates & fees
4. Are there any other fees and charges that may apply?
Additional fees and charges may apply from time to time. For information on current Fees and charges click here.
1. Credit card features, interest rates & fees
5. What is the interest rate I will pay on my credit card?
For information on current rates please click here.
1. Credit card features, interest rates & fees
6. Who is the issuer of this card?
The Woolworths Everyday Rewards Qantas Credit Card is issued by HSBC Bank Australia Limited ABN 48 006 434 162 ("HSBC"). HSBC is the credit provider and a registered person under the National Consumer Credit Protection Act 2009. HSBC lending criteria applies. Fees, charges and interest rates apply and are subject to change. Terms and Conditions apply and are available on request.
1. Credit card features, interest rates & fees
7. Can I upgrade my existing Everyday Money credit card to the Woolworths Qantas credit card?
Yes you can. Please note, different terms, conditions and charges apply. For the Woolworths Qantas credit card Conditions of Use click here and for Fees and Charges click here.
Please call us on 1300 10 1234 to request an upgrade.
2. Applying
1. How do I apply for a Woolworths Everyday Rewards Qantas credit card?
There are several ways to apply.
* Apply online at everydayrewards.com.au * Collect an application form from a Woolworths or Safeway Supermarket, CALTEX WOOLWORTHS/SAFEWAY co-branded fuel outlet, BIG W or Dick Smith Store.
Or, call Customer Service on 1300 10 1234 (or +612 8276 0144 from overseas) and a form will be mailed to you.
2. Applying
2. Does the Woolworths Everyday Rewards Qantas credit card have any eligibility requirements?
Yes. To apply you must be 18 years of age or over, earn at least $50,000 p.a. (gross/before tax) and have a good credit history.
2. Applying
3. What documents do I need to provide along with my application?
Once you\’ve submitted your application you may be asked to provide the following documentation:
Proof of income: a recent pay slip or other acceptable evidence of your income (e.g. a letter from your employer).
Identification documents: to complete a 100 point identification check. Should you be required to complete this we will inform you of the specific documents you will need.
Please note that we will advise you if we require any of the above documentation.
2. Applying
4. Who can assist with completing the application form?
Simply call Customer Service on 1300 10 1234 (or +6 12 8276 0144 from overseas) and we\’ll be happy to help you.
2. Applying
5. How can I get an update on the status of my application?
Simply call Customer Service on 1300 10 1234 (or +61 2 8276 0144 from overseas) and we\’ll be happy to help you.
2. Applying
6. How is my credit limit determined?
Your credit limit is based on our credit criteria and your individual circumstances. If you wish to change or discuss your credit limit, please call Customer Service on 1300 10 1234.
2. Applying
7. How do I change my credit limit?
If you would like to increase your credit limit, the primary cardholder will need to complete and return a Credit Limit Increase Request Form. You can apply for a credit limit increase provided your Woolworths Everyday Rewards Qantas credit card account has been open for 6 months, your account has been kept in good order, and you have not applied for an increase in the previous 6 months. Our credit criteria also applies to credit limit increases.
Please fax your completed form to +61 2 8987 5936 or post it to Reply Paid, GPO Box 7034, Sydney, NSW 2001.
If you would like to decrease your credit limit, the primary cardholder will need to call Customer Service on 1300 10 1234 (or +61 2 8276 0144 from overseas). Please make sure that the new credit limit you are requesting is not less than your current balance.
2. Applying
8. What happens if my application is declined?
Unfortunately, not all applications can be approved, for varying reasons. If your application is declined, you will receive a letter notifying you of this. We cannot tell you why your application has been declined. However, if your application was declined due to a credit report, we’ll advise you of this and let you know how you can find out more information.
2. Applying
9. Can I apply for an Additional Cardholder?
Yes you can. This feature is available at no additional cost.
For privacy and security reasons, all Additional Cardholders must sign the application form to consent.
If you apply online, you can request an Additional Cardholder once your application is approved. Once approved simply go to the Additional Cardholder application form under Useful Documents on this website. Print and complete it with both your, and your Additional Cardholders signature, and return to the address provided on the form.
The same process as above applies to you if you are an existing cardholder but would like to now apply for an Additional Cardholder.
If you apply instore, the instore application form includes the Additional Cardholder section, so simply complete this section when you are completing the application form with both your, and your Additional Cardholders signature, and send to the address provided on the form.
3. Using my credit card
1. How soon will I get my new Woolworths Everyday Rewards Qantas credit card?
Please allow 7 business days from approval of your application to receive your new card. If you have not received it within this time, please call Customer Service on 1300 10 1234 (or +61 2 8276 0144 from overseas).
3. Using my credit card
2. Can I use my Woolworths Everyday Rewards Qantas credit card as soon as I receive it?
For security reasons, you need to activate your card before you can use it. To activate your card simply call 1300 10 1234 (or +61 2 8276 0144 from overseas) and follow the prompts.
Your card will then be activated and ready to use.
3. Using my credit card
3. How do I activate an additional card?
Only the primary cardholder can activate the additional card. To activate simply call Customer Service on 1300 10 1234 (or +61 2 8276 0144 from overseas) and follow the prompts.
The additional card will then be activated and ready to use.
3. Using my credit card
4. Will I be issued with a PIN?
Yes. You will automatically be issued with a four digit PIN number. You can use this PIN number when making purchases in Australia and overseas or when withdrawing cash from ATMs. For security purposes, the PIN number will be sent to you separately after the card.
3. Using my credit card
5. How can I keep my PIN safe?
Your PIN is for your personal security system. Follow these steps to keep it safe:
Memorise your PIN when you receive it and destroy your PIN notification immediately.
Do not write down your PIN and do not keep it with your card or card number.
Do not tell anyone your PIN.
Do not let anyone watch you enter your PIN.
If you suspect someone knows your PIN, please request a new PIN immediately by changing your PIN at www.everydayrewards.com.au or by calling Customer Service on 1300 10 1234 (or +61 2 8276 0144 from overseas).
For more information on how to protect your card and PIN, please refer to your Woolworths Everyday Rewards Qantas credit card Conditions of Use.
3. Using my credit card
6. When will I get my first statement?
Your first statement will be sent within 5 weeks of the first transaction on your account. Your statement will clearly show your minimum repayment amount and when payment is due.
3. Using my credit card
7. How often do I have to make a repayment?
If you have an outstanding balance, you must make a repayment at least once a month by the due date. This date is clearly marked on your monthly statement. You can make as many additional payments as you like, provided the minimum monthly repayment is made by the due date.
3. Using my credit card
7a. What is the minimum monthly repayment I have to make?
If you have an outstanding balance, you must repay a minimum amount every month by the due date shown on your statement. Your minimum monthly repayment figure is the higher of $30 or 2.5% of your outstanding balance. We recommend that you allow sufficient time for us to process your payment.
3. Using my credit card
8. Can I access my statement online?
You can access your statement details by registering for online account servicing. To register, simply call 1300 10 1234 and follow the prompts. You will need your 6-digit access code handy.
3. Using my credit card
9a. How can I set up automatic repayments?
To set up a Direct Debit so that your repayments are made automatically each month simply download and complete a Direct Debit Request Form. Please fax your completed form to +61 2 8987 5938 or mail it to Reply paid, GPO box 7034, Sydney NSW 2001.
3. Using my credit card
9b. How do I make repayments?
You can make your repayments, by:
BPAY® payments (biller code 017574). Simply contact your bank or financial institution to make a payment from your cheque, savings, debit or transaction account.For more information visit bpay.com.au. Please allow up to 3 business days for processing.
Direct Debit payments. You can set up a Direct Debit for your minimum monthly repayment, a fixed amount or for the full amount each month. Please allow 5 business days for processing.
On Demand. Simply nominate an account from which you want to make a one-off payment. Please allow 5 business days for processing.
Pay in Person. Pay in person at any Woolworths or Safeway Supermarket or BIG W. Simply present your card when making your payment. Payments can be made by cash or debit card only.For details of your nearest store click here.
Mail. Send your cheque payment via mail. Please allow 5 business days for processing. Please send any cheques to:
Woolworths Credit Cards PO Box 347 Artarmon, NSW 1570
3. Using my credit card
9c. Can I use my Woolworth Everyday Rewards Qantas credit card at an ATM to withdraw cash?
Yes. You can use your card to withdraw cash at any ATM worldwide that carries the MasterCard or PLUS logos. You will need your PIN. Cash withdrawals from ATMs are treated as Cash Advances and interest will be charged from the date of withdrawal. Fees and charges may apply.
3. Using my credit card
9d. Can I use my Woolworths Everyday Rewards Qantas credit card overseas?
Yes. You can use your card at over 29 million locations worldwide wherever you see the MasterCard logo. Fees and charges may apply.
3. Using my credit card
9e. How do I dispute a transaction on my credit card?
If you wish to dispute a transaction appearing on your credit card statement, please download and complete a Transaction Dispute Form. Please note, you must dispute your transaction no later than 45 days from the date of the statement on which the transaction occurred. Please refer to our Woolworths Everyday Rewards Qantas credit card Conditions of Use for more details. Fees and charges may apply.
3. Using my credit card
9f. How do I change my personal details?
Simply call Customer Service on 1300 10 1234 (or +612 8276 0144 from overseas) and we\'ll be happy to help you.
3. Using my credit card
9g. What do I do if my card has been lost or stolen?
Call Customer Service immediately on 1300 10 1234 (or +612 8276 0144 from overseas) available 24 hours a day, 7 days a week. You must notify us as soon as possible if your card has been lost or stolen or you may be liable for unauthorised use (please refer to your Woolworths Everyday Rewards Qantas credit card Conditions of Use).
Please allow 7 days for your replacement card to be mailed to you. Please note, if you need your card replaced urgently or require your new card to be sent overseas, a $50 charge will apply.
3. Using my credit card
9h. Who do I contact if my Woolworths Everyday Rewards Qantas credit card has been damaged?
Please call Customer Service on 1300 10 1234 (or +612 8276 0144 from overseas) for a replacement card to be sent to you. Please allow 7 days for your replacement card to be mailed to you. Please note, if you need your card replaced urgently or require your new card to be sent overseas, a $50 charge will apply.
3. Using my credit card
9i. What happens when my Woolworths Everyday Rewards Credit Card is about to expire?
You should automatically receive a new card at least two weeks before your old card expires. If you haven\'t received your new card by then, please call Customer Service on 1300 10 1234 (or +612 8276 0144 from overseas).
Once you receive your new card you will need to activate it. Simply call 1300 10 1234 (or +612 8276 0144 from overseas) and follow the prompts. Your card will then be activated and ready to use.
3. Using my credit card
9j. What are the contact details for Customer Service?
Telephone: 1300 10 1234 (or +612 8276 0144 from overseas)
Fax: +61 2 9687 9120
3. Using my credit card
9k. Can I use online services to manage my credit card?
Yes. You can use both the phone and online self-service options to manage your credit card account.
Use the phone to check account balances, make payments, check rewards points balance, or to activate your card. Simply call 1300 10 1234 (or +612 8276 0144 from overseas) and we\’ll be happy to help you.
Use our online customer self-service to check your account balance, available credit, view your monthly repayment amount due, transaction history, pay bills and view your rewards. Register for our online service by calling Customer Service on 1300 10 1234 (or +612 8276 0144 from overseas).
3. Using my credit card
9l. How do I cancel an additional cardholder?
The primary cardholder must notify us in writing of their intention to cancel the additional card. The additional card must be returned to us (cut in half for your protection). You can fax your request to +612 8987 5938 or post it (along with your card cut up) to Customer Service at Reply Paid, GPO Box 7034, Sydney NSW 2001.
3. Using my credit card
9m. How do I close my Woolworths Everyday Rewards Qantas credit card account?
Simply call Customer Service on 1300 10 1234 (or +612 8276 0144 from overseas).
Before you can close your account, you must pay off your outstanding balance. Once your account has been closed, you will receive a final statement showing a zero balance on the account. You must remember to cancel any recurring payments or outstanding instructions on your account. If there is a positive balance on your account when it is closed, you can request this amount to be paid out by cheque or bank transfer to a nominated account.
If you have any questions on the closure of your account, please call Customer Service on 1300 10 1234 (or +612 8276 0144 from overseas).
3. Using my credit card
9n. Access to Woolworths Credit Card Repayment Protection.
Protect yourself from the unexpected with Woolworths Credit Card Repayment Protection. Get help with your monthly credit card repayments if you're involuntarily unemployed (due to redundancy or retrenchment) or can't work due to injury or sickness. If you become totally and permanently disabled or were to pass away, the outstanding balance on your card is repaid up to a maximum of $50,000.
Woolworths Credit Card Repayment Protection doesn't cost much. You'll pay 69c for each $100 of your monthly outstanding balance. There are no medical examinations or health questions to answer and you have a 30-day cooling off period. If you'd like to apply simply select this option when you apply for the Woolworths Everyday Rewards Qantas Credit Card, download a form of all Customer Service on 1300 10 1234.
Important Insurance Information:
This is only a brief summary of the benefits that apply. Please consider the Product Disclosure Statement and Policy Document before deciding whether to obtain Woolworths Credit Card Repayment Protection.
The insurance is co-issued by AIA Australia Limited (ABN 79 004 837 861 AFSL. 230043) and Great Lakes Reinsurance (UK) PLC (ARBN 127 740 532 ABN 18 964 580 576 AFSL 318603) trading as Great Lakes Australia. Woolworths Everyday Rewards is a registered trademark of Woolworths Limited ABN 88000 014 675. Neither AIA Australia's nor Great Lakes Australia's obligations represent liabilities of Woolworths Limited. Woolworths Limited does not stand behind AIA Australia or Great Lakes Australia. Woolworths Limited does not issue this insurance or guarantee any of the benefits under the cover nor is it otherwise responsible for the payment of any claims.
Woolworths Limited is an authorised representative (Authorised Representative No.245476) of AIA Financial Services Limited (AIAFS), ABN 68 008 540 252 AFSL 231109 in relation to making Woolworths Credit Card Repayment Protection available on the Everyday Rewards Money or Everyday Rewards website.
This information is intended to provide general product information only and has been prepared without taking into account any of your particular objectives, needs or financial situation. Before making a decision regarding the acquisition or disposal of Woolworths Credit Card Repayment Protection you should assess whether Woolworths Credit Card Repayment Protection is appropriate to your objectives, needs or financial situation.
3. Using my credit card
9o. Can I change my credit card PIN?
Yes. You can change your credit card PIN to a number that is more memorable to you at any time. Simply log in to your credit card account at www.creditcard.everydayrewards.com.au and select the Change PIN option from the navigation menu.
For security purposes you will be asked to enter your access code and current PIN. Once these details have been verified, simply enter the new PIN you have selected and confirm.
3. Using my credit card
9p. What is a Regular Payment?
Regular payments can be either a recurring payment or an instalment payment. A Regular Payment represents an agreement between you (the cardholder) and a merchant in which you pre-authorise the merchant to bill your card account at predetermined internals (e.g. monthly or quarterly) or at intervals as agreed by you. The amount may differ or be the same for each transaction.
For example, you may ask your local gymnasium to charge your monthly gym membership fee to your credit card each month. Or, you may have purchased a new television from your local appliance store and are being billed by the merchant in subsequent multiple periods.
3. Using my credit card
9q. What are the benefits of Regular Payments?
There are many benefits for cardholders who set up regular payments including:
Ensuring timely payments to the merchant.
Saving you time as the payment is processed automatically
Saving you money as you do not have to pay for cheques, money transfers or postage, nor will you be liable for late fees
3. Using my credit card
9r. What are my customer responsibilities and obligations with regards to regular payments?
Regular payment arrangements are an agreement between you (the cardholder) and the merchant. You should keep a record of all regular payment arrangements you have established with your merchant and store in a safe place. A template for recording your regular payment arrangements is available from the Australian Payments Clearing Association website, www.apca.com.au.
You are responsible for notifying the merchant when your account details change, including a change in card number and/or change of card expiry date. Until you notify the merchant, your bank is required to process transactions from the merchant. Use this link to generate a change in account details letter to your merchant. Click here for a change of account details letter you can use. We recommend you keep a copy of any “Change in account details” letter sent to your merchant and your earlier regular payment agreements. This correspondence will be required when your merchant does not comply to your request in a timely manner and you decide to dispute any incorrectly charged regular payments.
3. Using my credit card
9s. What are my customer rights with regards to disputing a regular payment?
Any issues with your regular payments, including the failure of the merchant to act on a change in account details advice, should be taken up directly with your merchant first. Should further assistance be required to resolve an issue between yourself and a merchant, please contact us on 1300 10 1234.
3. Using my credit card
9t. What do I need to do when my credit card details change?
If the card number or expiry date of your Woolworths Everyday Rewards Qantas credit card changes, you will need to let merchants know your new credit card details if you have regular payments set up on your account. Click here for a “Change of Account” details letter you can use.
4. Rewards
1. How do I earn Qantas Frequent Flyer points?
There are a number of ways you can earn Qantas Frequent Flyer points with this card. You’ll be surprised how quickly they can add up. And with your credit card also acting as your Everyday Rewards loyalty card, we’ve made earning points even easier. We’ve set out below a brief summary of the ways you can earn Qantas Frequent Flyer points with this card:
Woolworths Qantas credit card - for every dollar you spend on eligible transactions using your Woolworths Everyday Rewards Qantas credit card you will earn 1 Qantas Frequent Flyer point#.
Everyday Rewards - at participating Woolworths Group stores, simply present your Woolworths Qantas credit card to the service cashier, who will scan the Everyday Rewards barcode on the back of your credit card. You’ll earn an additional:
- 1 Qantas Frequent Flyer point per $1 over $30* spent in one transaction at Woolworths Supermarkets and BWS (excluding Tasmania) and BIG W. - 1 Qantas Frequent Flyer point per $1 over $50* spent in one transaction at Dick Smith stores (excluding franchisees and resellers). Conditions apply.
Qantas Frequent Flyer program partners - earn additional points when you make a purchase at other Qantas Frequent Flyer program partners and present your Qantas Frequent Flyer membership card^. For details visit qantas.com/frequentflyer
Things you should know # Earning of Qantas Frequent Flyer points from credit card transactions is subject to the Woolworths Everyday Rewards Qantas credit card Conditions of Use. No points are earnt on business expenses, interest free promotions, balance transfers and cash advances. You must be or will become a registered member of Everyday Rewards and the Qantas Frequent Flyer programs and have those memberships linked, to obtain this credit card and to earn these points. There are separate and additional terms, including privacy terms, in relation to your participation in the Everyday Rewards program and the Qantas Frequent Flyer program. The Everyday Rewards program terms are available at www.everydayrewards.com.au, in store at the service desk or by telephoning us on 1300 10 1234. The Qantas Frequent Flyer program terms are available at www.qantas.com/frequentflyer. * Points earned through the Everyday Reward loyalty program are in addition to those earned for spending on your credit card and accrue in accordance with the Everyday Rewards program terms and conditions. You must be an Everyday Rewards member and Qantas Frequent Flyer member and link your memberships to earn these points. You must present your Everyday Rewards card at the time of purchase to earn points (you cannot earn points by presenting your Qantas Frequent Flyer card). Other terms and conditions apply, see everydayrewards.com.au for details. Offer excludes selected purchases including smoking/tobacco product purchases, gift cards, BIG W Optical, DVD Kiosk purchases, freight charges, selected services and selected online purchases including BIG W Photo, BIG W Entertainment and BIG W Movie Rental. ^ You must be a member of the Qantas Frequent Flyer program to earn and redeem points and the Qantas Frequent Flyer programs terms and conditions apply (available at qantas.com/frequentflyer)
4. Rewards
2. How can I check my Qantas Frequent Flyer points?
To view points earned using your Woolworths Everyday Rewards Qantas credit card simply login to your account at creditcard.everydayrewards.com.au
To view points earned from scanning your Everyday Rewards barcode on the back of your credit card, simply login to your account at everydayrewards.com.au
To view all of the points credited to your Qantas Frequent Flyer account simply login to qantas.com.au/fflyer
4. Rewards
3. How are points earned on my credit card transferred to my Qantas Frequent Flyer account?
Any points earned using your Woolworths Everyday Rewards Qantas credit card are automatically credited to your Qantas Frequent Flyer account on a monthly basis. Your monthly credit card statement will show you the number of points that will be credited to your Qantas Frequent Flyer account for eligible purchases you’ve made during the statement period.
Note - any points earned from scanning the Everyday Rewards barcode on the back of your credit card will be transferred to your Qantas Frequent Flyer account within 21 days of the transaction.
4. Rewards
4. What can I redeem my Qantas Frequent Flyer points for?
There are so many ways to use the points that you’ve earned - the choice is yours.
Qantas & Partner Classic Awards - Offer fantastic value on flights to over 700 destinations around the world with 27 airlines. Ideal when you can plan ahead, as availability is limited.^
Qantas & Jetstar Any Seat Awards - Offer flexibility and choice. Use your points for any available seat on Qantas and Jetstar flights with a QF or JQ flight number. Plus combine your Award flight with selected flights on 43 airlines to 100 destinations. You can also earn points and Status credits on your Any Seat Award flights.+
Qantas Frequent Flyer Store - Use your points for over 1,800 quality products, vouchers and unforgettable experiences at the Qantas Frequent Flyer Store.# For details visit qantas.com/store
Things you should know The above information is correct as at October 2010. For more details on these and the many other ways you can redeem your points as well as full terms and conditions visit qantas.com/frequentflyer ^ Classic Award seats are subject to capacity controls and availability is limited. Some flights may not have any Classic Award seats available. + The points required for Qantas & Jetstar Any Seat Awards are variable and are only valid when quoted. There is no fixed relationship between the cash price charged by the airline for a seat and the points required to redeem an Any Seat Award through Qantas Frequent Flyer. Not all special promotional fares are available as Any Seat Awards. Award flights must be booked at least 24 hours before scheduled departure (and other advance booking requirements may apply). # Store products are for delivery in Australia only (with a smaller number of different products available for delivery in New Zealand). Store Terms of Use and voucher terms and conditions apply.
4. Rewards
5. Where can I redeem my Qantas Frequent Flyer points?
To redeem your points simply visit qantas.com.au/fflyer and login to Your Account.
4. Rewards
6. What is the Qantas Frequent Flyer store?
The Qantas Frequent Flyer store is an online store where you can use your Qantas Frequent Flyer points for over 1,800 fantastic products, vouchers and experiences.# Plus, for most items you can use points or Points + Pay.* To view all the rewards available visit qantas.com/store
Things you should know # Information correct as at October 2010. Store products are for delivery in Australia only (with a smaller number of different products available for delivery in New Zealand). Store Terms of Use and voucher terms and conditions apply. See qantas.com for details. The Qantas Frequent Flyer Store is operated by Carlson Marketing Group (Aust) Pty Limited (ABN 96 003 848 922). * Points + Pay allows you to choose the number of points you redeem, above a specified minimum level, and pay an amount on your credit card to obtain your Award.
4. Rewards
7. How do I know how many points I will need for a rewards?
For details of the number of points required to redeem a flight, holiday, car hire or voucher, visit qantas.com.au/fflyer
4. Rewards
8. What do I do if I don’t have enough points for the flight that I want?
Points + Pay Qantas Frequent Flyer members can obtain most flights using a combination of points and money. With the Points + Pay option you can choose the number of points and the amount of money that you want to use for an Award*. Conditions apply. Refer to qantas.com/frequentflyer for more details and other ways you can top-up your points.
* Points + Pay allows you to reduce the amount you pay for selected fares on qantas.com by obtaining an Any Seat Award using points and money. When using Points + Pay, you can choose the number of points you redeem, above a specified minimum level, and pay an amount on your credit card to obtain your Award. Points + Pay is not available on Classic Awards.
Family Transfers You can transfer some of your points to one eligible family member,* who is also a Frequent Flyer, once every 12 months. This is ideal for the times when you have enough points between you, but not individually for an Award flight. You can transfer: - Minimum 5,000 to a maximum of 100,000 points per transfer - Maximum of one transfer every 12 months
* An eligible family member is any person that the Member can demonstrate, to the reasonable satisfaction of Qantas, as being related to that Member. For example, Spouse, Sibling, De Facto, Child, Uncle/Aunt, First cousin etc. For full conditions and more information see qantas.com/frequentflyer
Top-up Points You can also purchase Top-up Points* if you’re just a little short of the points you need for a Classic Award or the minimum number of points required for a Qantas & JetStar Any Seat Award.
*The purchased Points may only be credited to that Member's account. Each purchase must be for a minimum of 500 Points and a maximum of 20,000 Points. The number of Points purchased must not exceed 15% of the number of Points required for that Award Flight and each Member may purchase additional Points only once in each twelve consecutive month period. For full conditions and more information see qantas.com/frequentflyer
4. Rewards
9. Is there a limit to how many points I can earn with my credit card?
There are no limits to the number of reward points you can earn on your Woolworths Everyday Rewards Qantas credit card. So the more you use your card for purchases, the more points you’ll be rewarded with.
4. Rewards
9a. Do the Qantas Frequent Flyer points that I earn expire?
Any Qantas Frequent Flyer points that you earn from using your Woolworths Everyday Rewards Qantas credit card will not expire as long as you remain an active member of the Qantas Frequent Flyer program. To remain an active member you must have earned or redeemed Points or Status Credits (excluding any transfer of points to or from an Eligible Family Member) on your Membership account within the previous consecutive 18 whole month period from that point in time. For full terms and conditions refer to qantas.com.au/fflyer
4. Rewards
9b. Can I use my points for a flight upgrade?
You can use your points for a flight upgrade when travelling on eligible Qantas domestic or international flights with a QF flight number*, including eligible Qantas & Jetstar Any Seat Awards. For full details including terms and conditions visit qantas.com/frequentflyer
* Flight upgrades are subject to capacity controls, availability is limited and are only available on Qantas operated services with a QF flight number. Flight upgrades are not available on Qantas & Partner Classic Awards or on certain discounted domestic and international airfares, which includes some Red e-Deal fares and may include some Qantas & Jetstar Any Seat Awards.
4. Rewards
9c. Who do I talk to about my credit card Qantas Frequent Flyer points?
Simply call us 1300 10 124 and we\’ll be happy to help you.
4. Rewards
9d. How can I find out more about Qantas Frequent Flyer program partners?
As a Qantas Frequent Flyer member, when you present your Qantas Frequent Flyer membership card at over 400 participating Qantas Frequent Flyer partners you can earn Qantas Frequent Flyer points (in addition to those you can earn for using your credit card). Conditions apply. Simply visit qantas.com/frequentflyer for more details.
4. Rewards
7. How does epump work with Everyday Rewards?
Simply use your Woolworths Everyday Rewards Qantas credit card to pay at the pump and you will automatically receive the next fuel saving offer stored on your Everyday Rewards card.
5. epump
1. What is epump?
epump uses the latest technology to offer you a quick new way to pay for fuel and redeem fuel saving offers at the pump at participating CALTEX WOOLWORTHS/SAFEWAY co-branded fuel outlets across Australia. By using epump you no longer need to queue up in-store to pay for your fuel, so you will get back on the road quicker.
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2. What are the benefits of epump?
With epump your visit to a CALTEXWOOLWORTHS/SAFEWAY co-branded fuel outlet will be faster than ever! epump allows you to pay for your fuel at the pump – so there’s no need to walk into the store to pay, saving you valuable time. epump also offers online statements of your transactions at the pump and downloadable tax invoices – simply visit everydayrewards.com.au.
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3. Where is epump available?
epump is available at over 300 CALTEXWOOLWORTHS/SAFEWAY co-branded fuel outlets across Australia. The majority of our metropolitan fuel outlets offer epump payment services. For a full list of participating sites visit woolworthspetrol.com.au.
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4. How do I use epump?
Instead of paying in-store, you will follow these three simple steps:
1. Place your Woolworths Everyday Rewards Qantas credit card flat against the centre of the reader located above the PIN pad on the pump. A ‘beep’ sound and the illumination of all four green LED lights above the reader indicates that your card has been successfully read. A message will also appear on the screen to confirm whether you have a fuel saving offer available. The symbol illustrated below marks the location to place your card
2. Enter your credit card PIN 3. Follow the prompts on the screen, then lift the nozzle and fill your tank
Your Woolworths Everyday Rewards Qantas credit card is validated before you fill, and the total is charged to your credit card once you have finished filling.
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5. Is there any extra cost to use epump?
No. There is no extra cost to use epump.
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6. What if I don’t want to use epump?
epump is a new and quick way to pay for your fuel, however you can still go into the store and pay for your fuel using the usual payment methods.
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8. Can I still save an extra 4c per litre when I spend $5 or more in store and I use epump?
No, you cannot receive the extra 4c per litre if you use epump. If you would like to save an extra 4c per litre you will need to pay for your fuel together with your non-fuel purchases inside the store.
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9. Where is epump located on the sites?
epump is available on most pumps at participating CALTEX WOOLWORTHS/SAFEWAY co-branded fuel outlets, however some pumps at certain locations will not offer epump payment facilities, for example some LPG and diesel dispensers.
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9a. How will I be able to tell which pumps have epump?
Signage will be clearly displayed at epump dispensers for easy identification.
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9b. Can I use epump when the petrol site is closed?
No, epump will only be available when the petrol site is open. Our friendly staff are trained to monitor pumps whilst customers are filling up. This is to ensure all safety regulations are being followed. For more information on our site trading hours visit woolworthspetrol.com.au.
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9c. Who can assist me with using epump?
We have trained our friendly staff to assist customers with using epump if required. If you have any questions in relation to epump please contact one of our staff member in-store.
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9d. How secure is epump?
epump is based on MasterCard\’s contactless technology that adheres to international contactless payment standards in order to ensure the safety of customers' personal information.
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9e. Do I need a PIN to use epump?
Yes, to access epump you need to enter the 4-digit PIN attached to your Woolworths Everyday Rewards Qantas credit card. The PIN adds an extra layer of security and ensures that the epump transaction has the same high level of security as any other PIN authorised transaction with your credit card.
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9f. Is there a maximum amount that I can spend on fuel when using epump?
Yes, an upper limit of $250 has been set for each epump transaction; subject to funds being available on your Woolworths Everyday Rewards Qantas credit card. Woolworths may review these limits from time to time.
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9g. Will I get a receipt when I use epump?
Receipts will not be provided at the pump when using epump. All fuel purchase related information and tax invoices can be viewed and printed online at everydayrewards.com.au. If you require a Tax Invoice on the day of purchase, please ask one of our staff members in-store.
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9h. What if I forget my PIN?
Simply call Customer Service on 1300 10 1234 for assistance. If you need fuel on the day, you can still pay in-store using your Woolworths Everyday Rewards Qantas credit card (by signing) or another payment option.
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9i. What type of fuel will be available using epump?
epump is available on most types of fuel available at participating CALTEX WOOLWORTHS and CALTEX SAFEWAY co-branded fuel outlets, however some outlets may not offer epump payment facilities on LPG and diesel. Visit woolworthspetrol.com.au for a complete list of fuel types available.
5. epump
9j. Could I be charged for someone else's fuel purchase if I have not authorised it?
No, epump has been designed to be a safe and secure fuel payment method. Only when your PIN is entered will a payment be authorised. Do not give your card or PIN to anyone else.
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9k. Could I be charged twice if my card has been placed near the reader more than once?
No, the charge will only be applied once.
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9l. If I lose my Woolworths Everyday Rewards Qantas credit card can someone else use my card to refuel using epump?
No, epump requires a PIN to authorise a transaction. The PIN adds an extra layer of security and ensures that the epump transaction has the same level of security as any other PIN authorised transaction with a Woolworths Everyday Rewards Qantas credit card. However, you should immediately report a lost or stolen credit card by calling Customer Service on 1300 10 1234 so that appropriate action can be taken.
6. MasterCard®PayPass™
1. What is MasterCard® PayPass™?
MasterCard PayPass is a new “contactless” way to pay. It\’s like having exact change wherever you go, making it a faster, easier way to make purchases. With this type of credit card, you can make payments by simply tapping your card against a MasterCard PayPass reader. With PayPass there is no need to sign or enter a PIN for small purchases (usually $50 or less). You just Tap & Go™.
6. MasterCard®PayPass™
2. How do I use PayPass?
Anywhere you see this symbol at the checkout, you can tap to pay with your PayPass. If you don’t see the symbol, your PayPass card can still be used like a normal MasterCard card.
1. Instead of swiping your card, tap your new MasterCard against the PayPass reader. 2. Listen for a beep and look for the green lights indicating payment has been accepted. 3. If your purchase amount is $50 or less, you’re ready to go. No need to sign or enter a PIN. 4. If your purchase amount is over $50, you’ll still need to provide a signature or PIN as you would with any other credit card.
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3. Where can I use PayPass?
You can use PayPass feature wherever you see the MasterCard PayPass symbol . PayPass is available at thousands of locations worldwide.
If you prefer not to use the contactless MasterCard PayPass functionality, or the retailer doesn\’t have a MasterCard PayPass terminal, you can simply use your card just as you always have.
6. MasterCard®PayPass™
4. Is PayPass safe to use?
Yes. We have secure encryption technology and security systems in place to protect you from unauthorised transactions. PayPass enhances security with added peace of mind:
You are in control – your PayPass never leaves your hands to make a payment
No accidental payments – your PayPass must be extremely close to the reader at the checkout to work
Not billed twice - even if you tap more than once at checkout, you\'ll only get billed once for your purchases.
MasterCard is a registered trademark and PayPass and Tap & Go are trademarks of MasterCard International Incorporated. MasterCard® PayPass™ Tap & Go™