You can buy an Everyday Mobile SIM Pack, which will include a Woolworths Everyday SIM card, at your nearest Woolworths, Safeway, BIG W or Dick Smith store.
Telecommunications legislation requires every merchant, including Woolworths, to collect certain information about you, such as your name and address and sight certain identification documents such as a driver’s licence or passport. More details on the information required to be collected can be found on the Australian Communications and Media Authority website at www.acma.gov.au
Yes. If you make an emergency call to 000 or 112, your mobile number will be displayed, and your name and location will be disclosed.
You can use a Woolworths Everyday Mobile SIM Card in any unlocked Approved Mobile Handset. Contact your existing service provider about unlocking your handset if necessary. Your existing provider may charge you a handset unlocking fee.
A list of Approved Mobile Handsets can be found under Useful Documents on this website.
Please refer to the Coverage Maps to find out whether you have mobile coverage where you live.
As many mobile phones differ please consult your mobile phone manual for instructions.
Your mobile handset is probably locked to your previous telecommunications network. The handset can be unlocked (charges from your previous carrier may apply). Simply phone your previous carrier and they will guide you through the unlocking process.Telstra - call 1300 720 179Vodafone - call 1300 650 410Optus - call 1300 555 002Virgin - call 1300 555 100Dodo – call 13 24 733 – call 13 33 20
You can activate your SIM card now online.Alternatively you can contact the Everyday Customer Service Centre by dialling 1201 from your mobile handset (free call when activating SIM card) and one of our customer service representatives will assist you to activate your new service. You will need to activate your SIM card before the expiry date printed on the SIM Pack.
Yes you can keep your existing mobile phone number when you activate your SIM card. If you do not already have a phone number for use with the service, we will issue you a phone number.
Woolworths Everyday Mobile will not charge you however you will need to check with your existing carrier as they may have costs that apply.
You will receive a SMS message informing you that your card has been activated.
You can select a rate plan when you activate your SIM card or if you already have an activated Everyday Mobile SIM card, before you recharge log into My Mobile Account or call 1201 to change plans.
The key difference between the new Chatterbox plan and the existing Simple Saver plan is that on the Chatterbox plan, customers receive Bonus credit for standard calls and text with a 30 day expiry and the Simple Saver plan has no Bonus credit but has a longer expiry period of 100 days. Both plans have the same great low call rate of 15 cents per 30 seconds, 15 cents connection fee and 15 cents text. Minimum call cost of 30 cents.
You can buy a voucher in-store and recharge by calling 555 (freecall) from your handset, or log into My Mobile Account and go to the Recharge page to enter in the voucher number. You can also recharge with a credit card online or by calling 1202 from your handset (standard call rates apply).
You can purchase Everyday Mobile recharge vouchers from Woolworths, Safeway, BIG W, Dick Smith, participating Caltex Woolworths co-branded outlets, Dan Murphy’s and BWS stores.
You can recharge in denominations of $20, $30 or $50.
If you are on the Simple Saver plan, you can use your credit for up to 100 days after recharging. If you are on the Chatterbox plan, you can use your credit (including bonus credit) for up to 30 days after recharging. You need to load your recharge voucher within 3 months of buying it.
If you do not recharge your Everyday Mobile Account within the Credit Expiry Period (100 days for the Simple Saver plan and 30 days for the Chatterbox plan), any unused credit will be forfeited. If you do not recharge your Everyday Mobile Account within 186 days from the end of the Credit Expiry Period your service will be disconnected.
You can earn 2 points for every $1 spend when you purchase a Pre-Paid SIM card or recharge voucher at any participating store using your Everyday Money credit card.
Yes, as long as you spend at least the qualifying amount (as advertised from time to time) in one transaction at a participating Woolworths/Safeway Supermarket or BIG W Store.
The Woolworths Everyday Mobile Service uses the Optus 2G network. The Optus 2G network covers 96% of the Australian population.
Please refer to the rate card for all charges.
Yes you will receive a low credit balance warning when your credit reaches $2 on your mobile.
If you do not have sufficient credit in your Everyday Mobile Account or if your credit has expired, if you are still connected to the Everyday Mobile Pre-Paid Service, you can receive calls and SMS/text and make emergency calls to 000 or 112.
Emergency calls ‘000’ and ‘112’ are free from your mobile phone.
You can check your account balance by calling 555 (freecall) from your mobile handset. Or you can log into My Mobile Account and go to the My Mobile page.
Yes, you can change your mobile number after activation. To do so contact the Everyday Customer Service Centre by calling 1201 from your handset or 1300 10 1234 from a landline or another mobile (standard call rates apply). Conditions may apply.
Woolworths will not send you any bills, charge records or call usage reports in the mail. You can review Your Everyday Mobile Account, which will contain a record of your charges and usage history for your last 60 transactions by logging into My Mobile Account. If you require a paper copy of this information please contact the Everyday Customer Service Centre by calling 1201 from your handset or 1300 10 1234 from a landline or another mobile (Standard Call Rates apply). Woolworths reserves the right to charge you a fee for this service unless you have a disability or are disadvantaged.
Please refer to your mobile phone manual on how to make an international call or send an SMS overseas. For costs associated with these services please refer to the Everyday Mobile Rate Card.
You can cancel your Everyday Mobile Pre-Paid service by contacting the Everyday Customer Service Centre on 1201 from your handset or 1300 10 1234 from a landline or another mobile (standard call rates apply). Any unused credit will be forfeited.
Firstly remove your SIM card and then place it back into your mobile handset. If you still receive an error and require trouble shooting or technical support contact the Everyday Customer Service Centre on 1300 10 1234. This is a free call if you are activating your SIM.
Standard call rates will apply to call 1201 from your handset, this is a free call if you are activating your SIM card. Standard call rates will apply to call 1300 10 1234. If calling 1300 10 1234 from another mobile, premium call rates will apply.
Yes, log into My Mobile Account to view your everyday mobile account details,available credit balance and manage your mobile account.
You will need to talk to your current service provider to find out if your handset is unlocked. If it is locked to your current service provider and you would like them to unlock it, charges may apply.
To set up voicemail call 321 from your mobile handset and follow the instructions.
Go to the My Mobile Account Log in and click on the link to be able to reset your password. You will need to have a registered email address to be able to reset your password online. Alternatively contact the Everyday Customer Service Centre on 1201 from your handset or 1300 10 1234 from a landline or another mobile (standard call rates apply) to reset your password.
You need to report a lost or stolen SIM card as soon as possible. You can do this by logging into My Mobile Account and going to the Lost Mobile Page or by calling the Everyday Customer Service Centre on 1300 10 1234 (standard call rates apply).
You can use the Contact Us form online, or contact the Everyday Customer Service Centre on 1201 from your handset or 1300 10 1234 from a landline or another mobile (standard call rates apply). You can also write to Woolworths at: Everyday Mobile, Locked Bag 2007, Broadway, NSW 2007 or by sending a facsimile to Woolworths on 02 8888 0568. Woolworths will investigate all complaints in accordance with its complaints handling policy.
Motorola WX160 Everyday Mobile Pre-Paid Mobile Packs are locked to the Optus network. A $100 fee applies if network locking is removed within the first 12 months from the activation date. Alternatively if you recharge to the value of $100 or have had your handset activated greater than 12 months no fee applies. For details on unlocking your handset call 1201 from your mobile handset or 1300 10 1234 from a landline or another mobile.
To change rate plans you must do so before recharging. You can change your rate plan by logging into My Mobile Account and go to the rate plan page or alternatively you can contact the Everyday Customer Service Centre on 1201 from your handset. If you switch from the Chatterbox plan to the Simple Saver plan, you’ll lose any remaining Bonus credit, but your Standard Credit will roll over. It will then have the same expiry date as your first recharge on your new plan.